Try our toolbox for simple solutions to fix straight forward problems.

FOR OUR CURRENT TENANTS:
​If the problem isn't listed, or the solution still didn't fix it,  please make a request for maintenance below

My heat-pump doesn't go or isn't working properly...
First, check that the main box OUTSIDE is switched on. This will be a big switch outside, near the large fan unit. If it is on, please check the filter on the wall mounted unit inside. This is located inside the unit (the front should lift outwards like a door). The now exposed filters should be free from dust, lint, and other debris. Carefully slide the filters out, and brush them lightly to remove any dust and debris, this should be done at least every month during the times of the year it is in use.
​Also check that the remote control batteries aren't flat. 
Please do not attempt to fix or make any repairs to any aspects of the heatpump, inside or outside.

My hot water isn't hot...
Firstly, check that your hot water cylinder hasn't been accidentally switched off. There will be a switch located close to the hot water cylinder itself and this should be on. If it is switched on, please then check the property's fuse box, that the fuse hasn't just tripped or blown. (If the home is older and has old style fuses, please don't attempt to change the fuse wire yourself). If it is neither of these things, is it possible that all the hot water has been used? A lot of hot water use in a short period, such as long, or more than a couple of showers, a large bath, plus something like a sink full of dishes, when combined could drain a hot water cylinder, and it will need time to refill and reheat again. 
If you're sure that it's none of these things, please contact us to arrange for a contractor to attend and repair. 
​Please do not attempt to fix or make any repairs to any aspects of the hot water cylinder.

I'm locked out...
Tenants are responsible for caring for their keys to the property. If you have locked yourself out, you will need to call a locksmith or your property manager to gain access to the property. Please note that there will be a charge for either to attend and let you in.
The charge for your property manager to attend and let you in with a master key will be invoiced to you at $50 per visit. Or, alternatively, you can call a locksmith who will charge you their current call-out rate.  If you've lost your keys and the locks need to be re-keyed or replaced, you will be liable for the cost of this being carried out by a locksmith.
Please do not damage the property in any way trying to gain access in another way (for example, breaking a window).  Any damage caused will need to be repaired at your cost.

My light/s won't go or my power points won't go...
If it's a light that's not working, check that it's not a blown bulb, if that's not the issue,  please check the property's fuse box. The related fuse may have tripped or blown. If it's a power point that's not working, try your appliance in another socket to check that it's not your appliance that's faulty. If it's the socket,  please check the property's fuse box. The related fuse may have tripped or blown which could solve the problem. (If the home is older and has old wired style fuses, please don't attempt to change the fuse wire yourself).
Please do not attempt repair to any light fittings, power sockets, or carry out any electrical work or repairs at the property. 

My oven has stopped...
If your oven is a 'freestanding unit' where it has the oven underneath and elements on top, it may be that your oven has been switched to automatic or emergency mode. If this is the case, it's likely that the stove-top elements may go, but not the oven itself. To fix this, turn the automatic or emergency mode off (how to do this will vary from model to model, please consult the oven's manual if possible - this may be available online if not on hand at the property,  or contact your property manager). If it's not automatic/emergency mode, please call you property manager to arrange for a contractor to attend. 
​Please do not attempt to fix or make any repairs to any aspects of the oven or cooktop.

My sink/shower/hand-basin drain is blocked...
If the drain is only draining water slowing, please try a plunger or 'over-the-counter' drain clearer to relieve the problem. If the problem persists, please make a maintenance request.  

My garage door remote has stopped working...
Check that the garage door hasn't accidentally been switched to manual operation.  Also, check that the remote's batteries aren't flat by replacing them with fresh ones. 

FOR OUR CURRENT TENANTS:
​If the problem isn't listed, or the solution still didn't fix it, 
​please make a request for maintenance below

Make a maintenance request